UI/UX
Designing a POS System Used Across 30+ Glamzy Retail Stores
Glamzy — Omnichannel Beauty & Wellness Platform
Year
2025
Client
Glamzy
Industry
Retail / Beauty
Roles
UX and UI Designer
01 — Overview
Overview
Glamzy was expanding its offline retail presence and required a POS system tailored for store operations. The goal was to enable store staff to manage fast billing, orders, and inventory efficiently within a single system.
02 — Problem
Problem
As Glamzy launched offline retail stores, no system was in place for fast and consistent billing. Third-party tools would limit control over pricing, inventory, and loyalty integrations. Manual processes would increase errors and slow checkout. The challenge was to design a scalable in-house POS for day-to-day store operations from day one.
03 — Goal
Goal
Fast, Error-Free Billing
Minimize effort for store staff while maintaining accuracy across all transactions.
New & Repeat Customers
Seamless handling of both first-time and returning customers with instant identification.
Pricing & Rewards Visibility
Clear visibility of pricing, discounts, and loyalty rewards at the point of sale.
Flexible Payments
Seamless payment experience across Cash, Card, UPI, and multi-payment methods.
04 — Process
Design Process
1) Understanding Problem & Context
Explored POS systems in retail, studied workflows by visiting Nykaa, Purplle, Lenskart, and Health & Glow.
Identified Glamzy-specific requirements aligned with the app ecosystem.
2) Defining Requirements & Structure
Prioritized features by impact.
Defined core workflows for billing, orders, inventory, and payments.
Created information architecture for fast in-store operations.
3) Designing for Real-World Usage
Designed low-to-high fidelity flows for speed and ease.
Handled edge cases like payment failures, repeat customers, and multi-payment.
Iterated with product and tech teams.
4) Testing & Iteration
Conducted usability testing with interactive prototypes.
Refined flows from real usage feedback and optimized for minimal steps and low cognitive load.
5) Handoff & Implementation
Delivered dev-ready designs with reusable components.
Supported UAT and ensured day-one readiness for stores.
05 — Solution
Solution 1: Empty Billing State
Clean, distraction-free layout for store staff to quickly initiate a transaction.
① Customer details are auto-fetched via phone number; new customers can be added via the + icon.
② Primary focus on the Search bar in case any product has some issue with being scanned.
③ The empty state has clear helper text for new staff — the screen speaks for itself, no walkthrough required.
06 — Solution
Solution 2: Building Cart — First-Time Customer
When products are added, the interface shifts to a structured billing state.
① Once the user is added to the Glamzy database, a contextual Loyalty nudge appears near the payment section — helping staff upsell naturally.
② Inline controls allow quick quantity updates.
③ A persistent right panel shows cart total, discounts, and the final payable amount.
Dynamic Loyalty Messaging
• Below ₹600 → Encourages entry into the loyalty program.
• ₹600–₹799 → Upsell opportunity: "Add ₹200 more to unlock Dazzle tier."
• ₹800+ → Reinforcement: "You've unlocked Radiant + earned X points."
07 — Solution
Solution 3: Repeat Customers + Upselling
① Loyalty-driven upsell nudges show contextual messages to the next tier.
② Reinforcement of earned value displays current tier benefits.
③ Personalised product recommendations prioritize replenishment items and new launches from preferred brands.
④ A horizontal quick-add row enables fast addition without breaking flow.
08 — Impact
Impact
90s → 45s
Billing time per order
30+
Stores using the POS system
1000+
Daily transactions handled
18%
Orders included a recommended item
Efficiency
Designed a fast 4-step billing experience that minimizes effort for store staff while maintaining accuracy and payment flexibility.
Adoption
Enabled instant identification of repeat customers with loyalty status and rewards, allowing staff to provide faster, more personalized checkout.
Business Impact
Recommendation section contributed ~12% of total cart value.
Reduced dependency on high-performing staff, enabling more consistent upsell behaviour across stores.
More Works
